Whereas travelling by outstation trains, many people go for meals onboard. These could also be supplied by totally different distributors, relying on current agreements between them and the railways. Just lately, IRCTC (Indian Railway Catering and Tourism Company) acquired criticism on-line after they had been accused of overcharging passengers for a veg thali. The incident was narrated by an X consumer on the social media platform and he or she additionally tagged the IRCTC, asking them to deal with the grievance. Within the X submit, consumer @ruchikokcha has defined how she was travelling along with her household on a Delhi-bound prepare when the incident occurred.
The group had a complete of ten seats and needed to order dinner. In response to her, the IRCTC consultant onboard knowledgeable them that the veg thali prices Rs. 150. Subsequent, she states that “We clearly informed him we would wish the invoice. When he introduced the invoice he bifurcated the quantity into two elements veg thali- Rs. 80 + paneer sabji Rs. 70 = Rs. 150. We requested him to make the invoice just for veg thali as we ordered simply that. He stored arguing with us for an hour that that is how the invoice is ready.” She revealed that after an hour, one other official arrived and informed them that he can not supplied them the invoice they requested earlier. As a substitute, they provided to invoice them for a veg thali priced Rs. 80, saying “aap itna hello pay kar do”. [“You only pay this much”]
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The X consumer added, “Clearly the employees is looting the general public by giving the meal overpriced after which including different elements to the invoice. Please look into this as this sort of behaviour is tarnishing the picture of Indian Railways.”
Pricey @IRCTCofficial I used to be travelling from Patna to Delhi In Brahmaputra exp prepare no 15658 coach M2 (8dec) with my household. We had a complete of 10 seats. We ordered dinner. The IRCTC dinner particular person informed us the value of veg thali to be ₹150. We clearly informed him we are going to want the invoice.…— ruchi kokcha (@ruchikokcha) December 9, 2023
The authorities promptly responded to the difficulty. Railway Seva first requested her, “Ma’am, kindly share PNR and cellular quantity ideally in Direct Message (DM) – IRCTC Official”. This was in reply to her submit. IRCTC later wrote, “Ma’am, thanks for highlighting the matter it’s considered significantly. A hefty penalty has been imposed on service supplier. Additionally, the involved licensee employees concerned in overcharging has been deboarded.”
Ma’am, thanks for highlighting the matter it’s considered significantly. A hefty penalty has been imposed on service supplier . Additionally, the involved licensee employees concerned in overcharging has been deboarded.— IRCTC (@IRCTCofficial) December 9, 2023
The unique X submit has acquired greater than 398K views inside lower than 12 hours of it being shared. Learn how individuals reacted under:
Actually it is a good initiative, not many trouble however really they permit the injustice to proceed however by taking it up you are attempting to get the incorrect stopped and at the very least in future individuals will not be robed. 👏👏— ncsukumar (@ncsukumar1) December 9, 2023
Pleased with you Ruchi! That is what we want as an empowered social media neighborhood! and thanks to the social media administration of @IRCTCofficial for immediate motion. it builds belief …!— Akassh Ashok Gupta (@peepoye_) December 9, 2023
Properly executed @ruchikokcha. Solely once we voice out the considerations the problems will get resolved.
Additionally because of @IRCTCofficial for taking immediate actions— Vignesh (@visumurugan) December 9, 2023
Invoice ought to be a part of supply and to not ask for it seperately. @IRCTCofficial please implement it.— Rakesh Mishra🇮🇳 (@Rakesh4045) December 9, 2023
Good you requested for invoice. It is common for them to cheat passengers.
Even TT has a grievance guide to lodge complain.
You had been conscious u requested however many do not trouble for invoice.— Kanchan Singh (@kanchansingh_23) December 9, 2023
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