LimeChat, in collaboration with Microsoft, has introduced the discharge of a sophisticated AI-powered chatbot, a big step ahead in e-commerce buyer help. This expertise is claimed to be designed to supply enhanced, environment friendly, safe, and personalised customer support expertise, marking a brand new chapter in help options. Leveraging Microsoft Azure OpenAI Service, LimeChat has launched its enhanced chat automation tailor-made for e-commerce. This is not merely a chatbot—it is a leap into consultative customer-brand interactions. Its dynamic studying refines engagement with each interplay.
Early adopters embrace Wow Pores and skin Science that the corporate claimed have seen tangible enhancements. “Automation charges elevated by almost 15%, and their CSAT scores with this new system have proven promising outcomes, indicating a constructive response from end-users. The spotlight has been the accuracy of the bot, with error charges below 0.1%,” in response to the corporate.
Nikhil Gupta, Founder, LimeChat, stated, “Partnering with Microsoft elevates buyer help requirements. By harnessing Microsoft Azure’s retrieval algorithms, embedding fashions, and LLMs, we’re reworking buyer interactions considerably.”
Commenting on the collaboration, Sangeeta Bavi, Govt Director, Digital Natives, Microsoft India, stated, “LimeChat is a key disruptor within the e-commerce house, and we’re happy to announce our collaboration to redefine customer support with the ability of AI. Our collaboration fueled by Microsoft Azure OpenAI Service is designed to empower each enterprise to attain extra with AI”.
Among the key benefits of LimeChat’s hybrid help automation system are stated to incorporate cost-effective buyer help options, enhanced buyer satisfaction metrics, boosted buyer loyalty, alternative for income development and so on.
Early adopters embrace Wow Pores and skin Science that the corporate claimed have seen tangible enhancements. “Automation charges elevated by almost 15%, and their CSAT scores with this new system have proven promising outcomes, indicating a constructive response from end-users. The spotlight has been the accuracy of the bot, with error charges below 0.1%,” in response to the corporate.
Nikhil Gupta, Founder, LimeChat, stated, “Partnering with Microsoft elevates buyer help requirements. By harnessing Microsoft Azure’s retrieval algorithms, embedding fashions, and LLMs, we’re reworking buyer interactions considerably.”
Commenting on the collaboration, Sangeeta Bavi, Govt Director, Digital Natives, Microsoft India, stated, “LimeChat is a key disruptor within the e-commerce house, and we’re happy to announce our collaboration to redefine customer support with the ability of AI. Our collaboration fueled by Microsoft Azure OpenAI Service is designed to empower each enterprise to attain extra with AI”.
Among the key benefits of LimeChat’s hybrid help automation system are stated to incorporate cost-effective buyer help options, enhanced buyer satisfaction metrics, boosted buyer loyalty, alternative for income development and so on.
