The right way to report UCC or spam calls in India

Undesirable Industrial Communication (UCC), typically acknowledged as spam within the cellular area, poses a major nuisance for customers in India. Happily, the Sanchar Saathi portal emerges as an answer, presenting various approaches to report and tackle spam calls and messages successfully. Here is an summary of assorted channels out there for reporting and complaining spam calls and messages, together with the TRAI DND App, brief code messaging, direct calls, and the official internet portal.

By way of SMS

Compose a message with particulars of the undesirable communication and ship it to the brief code 1909.

By way of Name

Dial the quantity 1909 to immediately register your grievance or report any unsolicited communication. Comply with the voice prompts in the course of the name to finish the method.

Internet Portal

Go to the official internet portal for reporting UCC or spam and authenticate your self with a One Time Password (OTP). Present the mandatory data, such because the mode of communication and sender particulars, to register your grievance.

DND 3.0 App

Obtain the DND 3.0 App, which lets you register complaints and block unsolicited industrial communications.

Telecom Service Supplier (TSP)

In the event you imagine the message or name you obtained qualifies as UCC or spam, you’ve gotten the choice to register a grievance or report it to your Telecom Service Supplier (TSP).
After you make a grievance or report by above channels, you’re going to get a grievance ID by which you’ll be able to monitor your grievance or report and actions taken in opposition to it.
What are the small print required if you report UCC or spam

Vital data you can’t miss
Complaints which are these lodged inside three days from the incidence of UCC/Spam are thought of legitimate. These complaints endure a complete investigation and will end in actions being taken in opposition to the senders. As an example, for those who obtained UCC/Spam on January 15, 2024, it’s essential to file a grievance earlier than January 18, 2024. Complaints made past this three-day window are categorised as ‘Studies.’ Whereas these studies could not set off direct motion in opposition to the sender, they contribute to the proactive identification of spammers.