PUNE: Air India on Wednesday launched its remodeled Flying Returns loyalty programme, introducing a simplified new construction, extra customer-friendly options, renamed tiers, and an up to date id.
The revamped Flying Returns prioritizes higher ease, extra rewards, and recognition for Members, whereas providing them immediate world standing and privileges all over the world, airline officers stated.
In its first overhaul in additional than a decade, Flying Returns strikes away from the legacy mannequin of miles-based assortment of factors to a fairer, extra equitable spend-based strategy.
Flying Returns Members will probably be ready take pleasure in the advantages of the brand new programme and gather factors primarily based on the brand new construction, beginning immediately.
“The revamp of Flying Returns is a vital step ahead in the way in which the ‘new’ Air India intends to serve and delight prospects. We spent the previous 12 months listening, gathering insights from over 50,000 prospects, and benchmarking our program towards the very best loyalty choices on the market. This deep dive, coupled with an entire digital overhaul, has resulted in a a lot stronger and value-delivering programme that we’re proud to current immediately,” stated Nipun Aggarwal, Chief Business & Transformation Officer, Air India.
“We’re assured that this evolution of Flying Returns, together with extra strengths we are going to add to the programme in the end, will elevate it to the forefront of world loyalty programmes,” he stated.
The revamped Flying Returns prioritizes higher ease, extra rewards, and recognition for Members, whereas providing them immediate world standing and privileges all over the world, airline officers stated.
In its first overhaul in additional than a decade, Flying Returns strikes away from the legacy mannequin of miles-based assortment of factors to a fairer, extra equitable spend-based strategy.
Flying Returns Members will probably be ready take pleasure in the advantages of the brand new programme and gather factors primarily based on the brand new construction, beginning immediately.
“The revamp of Flying Returns is a vital step ahead in the way in which the ‘new’ Air India intends to serve and delight prospects. We spent the previous 12 months listening, gathering insights from over 50,000 prospects, and benchmarking our program towards the very best loyalty choices on the market. This deep dive, coupled with an entire digital overhaul, has resulted in a a lot stronger and value-delivering programme that we’re proud to current immediately,” stated Nipun Aggarwal, Chief Business & Transformation Officer, Air India.
“We’re assured that this evolution of Flying Returns, together with extra strengths we are going to add to the programme in the end, will elevate it to the forefront of world loyalty programmes,” he stated.
