A Delhi-based CEO not too long ago skilled a ‘futuristic’ check-in at a Bengaluru lodge. Ananya Narang, CEO of content-as-a-service tech firm Entourage, encountered a digital receptionist as a substitute of the standard entrance desk employees, calling it a “Peak Bengaluru” second.
A Bengaluru lodge has changed its conventional entrance desk employees with a digital receptionist.Narang shared her expertise on LinkedIn after encountering this strategy throughout her keep.
“Peak Bengaluru Second – A Digital Receptionist,” she stated in a submit on LinkedIn.
Narang highlighted this tech-forward answer. She stated that upon checking in, she found that the lodge had minimal on-site employees, with only some safety guards and technicians current.
As an alternative of interacting with a bodily receptionist, company are greeted by a digital receptionist on a laptop computer display screen on the entrance desk.
“As soon as I checked in, I realised the lodge had no employees count on 2 safety guards and 1-2 technicians. All the pieces was coordinated by way of skilled hospitality employees sitting at their head workplace concurrently managing a number of properties,” she added.
“You’ll see this nowhere in India but, besides the Silicon Valley,” Narang stated
How the web reacted
Some praised this ‘progressive strategy’ because it eliminates the necessity for a bodily receptionist at every property.
“Wow, that is superb! I suppose the lodge employees is now only a click on away. Who wants a bodily receptionist when you may have a digital one? Welcome to the way forward for hospitality!” one customers stated in response to Narang’s submit.
“Now that is some fascinating and futuristic progress!” one other one added.
Nonetheless, there have been others who stated that this digital receptionist will lose the private contact of getting a human.
“Progress. However I really feel, the in-person contact in hospitality will at all times be a little bit extra particular.”
“That is fascinating. Might be new regular however in-person factor is at all times particular. You get to examine the vibe and repair precedence.”
“That is zero hospitality.”
“Individuals want to know that probably the most essential element of hospitality is the human connection. That is an instance of shoehorning expertise in a means that is not a superb match.”
