Shamita Shetty, who is thought for her look in Bigg Boss 14 not too long ago criticized IndiGo Airways on social media for offloading her baggage with out prior notification. In a submit on X (previously Twitter) on Tuesday, Shamita shared that she had flown from Jaipur to Chandigarh for an occasion, solely to search out upon arrival that her important belongings had been left behind.
“I’m caught at Chandigarh Airport. I traveled from Jaipur to Chandigarh on an IndiGo Airline, and my luggage had been simply offloaded with out informing me,” she acknowledged in an accompanying video, including that her hairdresser’s bag was additionally eliminated because of weight restrictions. Shamita questioned the airline’s lack of communication, asking, “Am I not supposed to be told earlier than one thing like that is performed?”
Expressing her frustration additional, Shamita tweeted, “Pardon my French however IndiGo airline, you’re a fairly terrible airline to fly on! And the bottom workers is completely ineffective! Assume twice earlier than flying on this airline @IndiGo6E #indigo a complete no no!”
She added that the airline anticipated her to attend for the following flight, touchdown at 10:30 p.m., which was after her occasion. In response, IndiGo swiftly issued an apology and reached out for extra data, tweeting, “Ms Shetty, we apologize for the inconvenience and want to deal with the matter. May you please DM us an alternate contact quantity and a handy time for us to achieve out?”
Shetty responded, emphasizing that the airline “can’t offload a bag with out talking with the passenger,” and famous that eight different passengers had additionally been affected by the incident. The incident highlights ongoing points round buyer communication and baggage dealing with amongst funds airways, as passengers more and more demand higher service and accountability.
