Zomato Faces Backlash Over Non-Veg Meals Delivered To Vegetarian Buyer Throughout Saawan

Getting meals delivered at dwelling has turn out to be an on a regular basis situation for many individuals, with on the spot meals supply made accessible and all kinds of eating places accessible at our fingertips. Nevertheless, regardless of the comfort, some individuals typically report meals mix-up errors and voice their issues on social media. One such criticism was lately posted on X (previously Twitter) by a consumer named Himanshi (@himisingh01), who shared her disappointment after receiving a non-vegetarian meal as an alternative of her vegetarian order. The client mentioned this was “not acceptable”, particularly in the course of the ongoing month of “Saawan” when a number of individuals keep away from consuming non-vegetarian meals. The meals was ordered from the restaurant EatFit by way of the meals supply platform Zomato. Each the restaurant and supply agent have responded to the criticism.

The consumer wrote on X, “Have ordered the Palak Paneer soya matar and millet Pulao by way of Zomato from Eatfit. As an alternative of Palak Paneer, they’ve served hen Palak. Delivering Rooster in Saawan just isn’t acceptable when I’ve chosen solely vegetarian meals.”

Have ordered the Palak Paneer soya matar and millet Pulao via Zomato from Eatfit. As an alternative of Palak Paneer they’ve served hen Palak. Delivering Rooster in Saawan just isn’t acceptable when I’ve chosen solely vegetarian meals.@zomato@zomatocare@deepigoyal@the_eatfitpic.twitter.com/pv46hoOXjT

— himanshi (@himisingh01) July 28, 2024

The official X deal with of EatFit wrote, “Hey, we actually remorse the meal expertise and want to look into this. Please message your order and get in touch with particulars.”

Hey, we actually remorse the meal expertise and want to look into this. Please message your order and get in touch with particulars.— Curefoods (Eatfit) (@the_eatfit) July 28, 2024

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Zomato’s official help deal with, Zomato Care, responded, “We make amends for this mix-up and perceive how distressing it should’ve been for you. We take your dietary preferences very severely and would by no means intend to disrespect them. Please permit us a while to get this checked, we’ll get again to you with an replace on the earliest.”

Hey, we actually remorse the meal expertise and want to look into this. Please message your order and get in touch with particulars.— Curefoods (Eatfit) (@the_eatfit) July 28, 2024

The disillusioned buyer added that she “was not searching for any type of refund” and “need to perceive who’s chargeable for this mix-up.”
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This isn’t the primary time such an incident has been reported. Beforehand throughout Navratri in April 2024, a Zomato buyer obtained non-vegetarian momos as an alternative of the vegetarian momos ordered. Learn extra about it right here.