Central Client Safety Authority on Sunday has directed Ola cabs to develop a mechanism which would offer shoppers with selection relating to the refund mode. Based on the directive, shoppers might select refund through checking account or coupon in Grievance Redressal Course of.
Chief commissioner Nidhi Khare mentioned that Ola’s no-questions-asked refund coverage provided solely coupon codes for future rides, slightly than giving shoppers the choice of receiving refunds straight into their financial institution accounts.
“This (observe) violates client rights,” the CCPA mentioned in a press release.
“The no-question-asked refund coverage can’t imply that the corporate incentivises folks to easily use this facility for taking one other experience.”
The regulator additionally directed Ola to offer payments or invoices for all auto rides booked by its platform, calling the dearth of such documentation as an “unfair commerce observe” underneath the Client Safety Act, 2019.
Different updates included displaying each pickup and drop-off addresses to drivers and revising fee cycles for sooner funds to drivers.
Between January and October 2024, the CCPA reported 2,061 complaints in opposition to Ola, with the principle points being overcharging, refund delays, and driver-related issues.
