Ola Electrical has revealed that it has resolved 99.1 % of the ten,644 buyer complaints it obtained. The electrical scooter maker, which holds a big 27 % share of India’s e-scooter market, is underneath the microscope after receiving a show-cause discover from the Central Shopper Safety Authority (CCPA). The authority is investigating considerations associated to potential violations of client rights, deceptive adverts, and alleged unfair commerce practices.
Ola’s Response to the Complaints
Ola Electrical highlighted in a latest regulatory submitting that its system for dealing with buyer complaints has been fairly efficient. “Out of 10,644 complaints we have obtained, we resolved 99.1 % of them to the entire satisfaction of our clients,” the corporate stated. Whereas the CCPA’s discover raises considerations concerning the firm’s practices, Ola is eager to reveal that it takes buyer satisfaction severely. Though the precise complaints from the CCPA have not been made public, the corporate appears decided to indicate its dedication to addressing points.
The state of affairs has turn into much more charged following a public spat between Ola Electrical’s CEO, Bhavish Aggarwal, and comic Kunal Kamra. Kamra took to Twitter and criticised Ola for not clarifying its plans concerning buyer refunds or resolutions for ongoing points. He expressed frustration, suggesting the corporate hadn’t been clear about addressing complaints. In response, Ola’s CEO Bhavish Aggarwal fired again tweeting, “If you cannot assist, then shut up and allow us to repair the true buyer points.” This public change of tweets has stirred conversations on-line about Ola’s customer support, including to the strain on the corporate.
Pricing Scrutiny for Ola’s S1 X Mannequin
In a separate growth, Ola Electrical has confronted scrutiny over the pricing of its S1 X 2kWh scooters. The Automotive Analysis Affiliation of India (ARAI) raised considerations, questioning a worth discount forward of Ola’s flagship sale. ARAI flagged that this worth change might have an effect on the subsidy eligibility of the mannequin. Ola responded by offering documentation, together with an bill and app screenshot, to indicate that no unauthorised worth change passed off, other than a Rs. 5,000 low cost given to clients.
