Microsoft Releases AI-Powered Xbox Help Digital Agent for Xbox Insiders

Microsoft is testing a brand new synthetic intelligence (AI) chatbot for its Xbox platform. On Monday, the corporate introduced the AI-powered Help Digital Agent which is geared toward helping gamers of the gaming console with support-related points. The rumours in regards to the chatbot first began rising in April, and now the corporate has formally launched the AI bot in preview mode. At present, it’s only accessible to Xbox Insiders residing within the US with English set as the popular language.

Microsoft Releases AI-Powered Chatbot for Xbox

In a newsroom put up, Microsoft detailed its AI chatbot dubbed Help Digital Agent. It’s a new characteristic out there on the assist web site of Xbox. Whereas the AI chatbot can have fluent pure language dialog, it’s specialised to help gamers with support-related points.

The AI chatbot has been rolled out to the US-based members of the Xbox Insider Programme who’ve signed up for the experimental updates. Microsoft mentioned eligible customers will start seeing the chatbot on the “Contact us” web page on the platform’s assist web page after signing into their account.

Xbox’s AI chatbot accepts each textual content and voice as enter and might reply with related info from the gaming platform’s assist pages. Customers will even be capable to select between two totally different chatbots by clicking on the ellipsis menu icon. The corporate mentioned if the Help Digital Agent can’t remedy a problem, customers can request to talk with a reside assist agent throughout the firm’s regular hours of operation.

The Verge reported that the chatbot can both seem as an AI character that animates when responding to a question or as a multi-coloured Xbox orb. It’s unclear whether or not Xbox plans so as to add extra chatbot choices for customers or improve its functionality to additionally help customers with their accounts, recreation catalogues, recreation evaluations, and extra.

Notably, the AI chatbot solely helps the English language at present. The corporate has additionally requested for suggestions from Xbox Insiders in regards to the AI chatbot. Customers can present suggestions straight throughout the chatbot interface by tapping the “thumbs up” or “thumbs down” button on particular person responses. Individually, they will additionally present suggestions by typing their opinion within the textual content subject that seems after tapping the “Give suggestions” button on the backside of the web page.