Viral: Man Explains Why Zomato Agent Was Eating Customers Order, Sparks Debate Online

A social activist not too long ago took to LinkedIn to clarify what he did after discovering a supply agent consuming a buyer’s meals. Kiran Verma defined that whereas he was making an attempt to park his automobile in Noida, he discovered a Zomato supply agent consuming on his bike. He took a photograph of him when he apparently seen that what he was having was a meals order. He struck up a dialog with him and in addition requested his title. The LinkedIn person defined, “Out of curiosity, I asked, ‘Why are you eating so late (it was around 5 pm)?’ He replied, ‘Sir I picked up this order at around 2 pm and I went to deliver the food but nobody turned up to receive the order.’ Zomato people asked him to mark it as delivered.”

The person added, “Technically this happens to reduce further attempts to reduce cost to the company on orders. If the order was not delivered, but to make payment to the delivery guy, the system should mark the order as delivered. Then he can do whatever with that food officially. It may sound unethical or wrong, but it is good practice, because that’s how delivery partners save little money on their food and wastage can be controlled.” The person then puzzled why the supply agent did not eat the meals earlier. The Zomato companion revealed “Due to Holi, we get incentives to deliver more orders and as afternoon was a peak time. I just kept delivering orders rather than having lunch.”

Also Read: Video Of Ola Delivery Agent Eating Customer’s Food Is Viral, Internet Reacts

In the identical submit, the LinkedIn person claimed that the supply particular person makes round Rs 10-25 per order and earns roughly Rs 20-25K a month. He additionally shared particulars about his background – he has two youthful siblings and his father is a small farmer in Uttar Pradesh. Furthermore, the person wrote, “He is a graduate and couldn’t find a suitable job for himself, that’s why he had this easy option only. The whole family depends on his earnings, and that’s why food like this is nothing less than a savings or lifeline to him. Sadly he’s not going to celebrate Holi as he will slog on the festival too, to earn a little more. When I offered to help him in any way, he smiled and replied ‘Sir I can work harder, but can’t beg’.” The person gave him some gujiyas as a present and invited him to have fun Holi with him. He additionally took a photograph with the supply agent.

Reflecting on the incident, the person concluded, “I don’t know if marking “delivered” is right or wrong. I don’t know if giving orders to delivery guys makes economic sense. But now, I do know that this is helping millions of Vishal in India and helping them in thousands of different ways. I request you all not to judge someone like I did for Vishal when they were having such food (I am still feeling guilty as I also judged him at first). Thank you Deepinder Goyal for building hope in such an impactful way. Hope you all are close to your families celebrating the festival and not like millions of gig workers, who are supporting us to create those moments into memories.”

Also Read: X User Orders From ‘Fake Restaurant’ On Zomato By Mistake, Company Takes Prompt Action

The LinkedIn submit divided customers on-line. While some folks defended the supply agent and applauded the story shared by the person, others weren’t satisfied. Several folks raised considerations over the potential for meals orders being tampered with not directly. Read a number of the reactions beneath:

“This was pleasing.”

“Amazing gesture sir. Thank you.”

“This was really heartwarming.”

“As for the ethics around marking the package as undelivered, Zomato needs to make a simple change to the delivery confirmation app for their delivery associates by adding an option of “supply tried however buyer unavailable”. However, in my experience, many Zomato deliveries are “Unattended Deliveries” where the associate just leaves the food package at the customer’s doorstep because the customer was not available to receive the package.”

“Good act by Zomato but my experience says some delivery partners are intentionally not delivering and taking advantage. Particularly when you order from a train to be delivered at Nagpur station you remain hungry. It happened twice with me and Zomato didn’t bother to inquire why food was not delivered. I am not serious about money but hunger.”

“Logically, if food is marked as ‘delivered’ despite no response being received, the delivery person should actually leave the food at the doorstep for it to be considered properly delivered. Marking it as delivered beforehand and then allowing any actions afterwards creates an environment that invites exploitation, encouraging malpractice. Just a thought.”

NDTV Food has reached out to Zomato for a remark, however they haven’t but responded.

Disclaimer: NDTV doesn’t vouch for the claims within the submit by the LinkedIn person.