ElevenLabs Unveils Agent Transfer Feature to Share Data Between AI Agents

ElevenLabs launched a brand new enterprise-focused function on Monday that may enable synthetic intelligence (AI) brokers to talk with one another. Dubbed Agent Transfer, the function transfers a dialog from one agent to one other when particular circumstances are met. The first agent additionally shares the earlier dialog information with the onboarding agent to assist it contextualise the data and carry ahead the dialog. The AI audio-focused firm says this function will enable companies to construct parallel AI brokers with totally different specialisations.

ElevenLabs Introduces a New Agentic Feature

In a publish on X (previously often called Twitter), the AI agency introduced the discharge of the brand new agentic function. Agent Transfer is a part of Conversational AI and permits two AI brokers to talk and share conversations. It is presently accessible to enterprises, however the firm has not talked about if the aptitude might be priced individually or might be a part of the prevailing plans. ElevenLabs has additionally detailed how builders can set this functionality by way of the Conversational AI in a assist web page.

As companies more and more undertake AI brokers into their inside and exterior workflows, there’s a want to keep away from information silos, in order that the data doesn’t stay restricted to one enterprise perform whereas being unavailable to the remainder. While totally different AI giants are arising with totally different options to create centralised information hubs, ElevenLabs is attempting to get brokers to speak to one another to share information.

How it should work is attention-grabbing. Imagine the primary AI agent is having a dialog that leads to an escalation or a state of affairs the place its data base shouldn’t be ready to help the human person any additional. Typically, AI brokers hand over the dialog to a human agent who then takes the dialog ahead, or they register the request or criticism for a human agent to overview later.

With Agent Transfer, the AI agent might be ready to switch the dialog to one other agent, which could have the data to higher help the person. The first chatbot will even switch the dialog historical past, permitting the onboarding agent to acquire full context of the dialog thus far.

One key space the place such a system would profit companies is the shopper assist division. Enterprises may construct specialised AI brokers able to dealing with basic queries, technical queries, complaints, and so forth. By working these AI techniques in parallel, companies can additional optimise the operation, the corporate claimed.