Viral video: Refused refund, mother or father take TV dwelling from Byju’s workplace |

Edtech main Byjus’s issues improve as a household has made a singular try to obtain a refund from the corporate. A video of the identical has gone viral on Instagram the place a household was seen eradicating a TV from Byju’s workplace. The household requested for a refund from the corporate for an unused pill and studying program.
In accordance with the video, the household had earlier requested a refund inside the stipulated timeframe.Nonetheless, they encountered obstacles throughout the refund course of. After weeks of unsuccessful makes an attempt, the household visited Byju’s workplace and dismounted a TV whereas expressing their frustration to the workplace workers. One of many mother and father requested the corporate to “take it once you pay the refund.”
The video was posted final week and has now gone viral because it garnered greater than 1 lakh views, studies the Financial Instances. Watch the video right here:

How social media reacted to the video

This video has sparked discussions about customer support practices inside the edtech trade and the issues that prospects face throughout refund procedures. The incident has additionally incited conversations concerning the legality and appropriateness of the household’s method.

From humorous to severe, the video additionally attracted a number of feedback from social media customers as nicely. One consumer joked: “Father and son will play PlayStation after closing the subscription.”

In the meantime, one other highlighted, “Byju’s in one other lack of 45,000 on this Monetary yr f24,” whereas one other wrote, “It’s not clear if (the) child learnt something from Byju’s, however he certainly learnt (the) barter system from mother and father.”

Byju’s Tuition Centre refund ‘drawback’

In 2023, one other report from Moneycontrol claimed that greater than half of Byju’s tuition centre prospects requested refunds between 2021 and 2o23.
The report famous {that a} whole of 43,625 refund requests have been submitted to Byju’s Tuition Facilities between November 9, 2021, to July 11, 2023. The corporate claimed that it had processed 41,198 of those requests (which was practically 95% of the full refund requests).
As per the report, Byju’s bought a complete of practically 75,000 Tuition Centre subscriptions. Nonetheless, an organization spokesperson dismissed the reported numbers and labelled them as “wildly inaccurate.”
This report additionally highlighted a big degree of parental dissatisfaction with the strategy and apply of educating at Byju’s tuition centres.