Actor Lisa Ray had posted on her X (previously Twitter) account on Wednesday, calling out Air India for denying the medical waiver for her ailing father. The following day, the airline responded, stating that the actor’s claims had been “unfounded.” The assertion additionally highlighted that Lisa had not opted for a few of the various options that had been supplied to her after the cancellation.
Air India responds to Lisa Ray’s grievance, says actor’s claims are ‘unfounded’
In an announcement, an Air India spokesperson stated, “While fully empathizing with the passenger, we would like to present the following clarifications:”
- The declare that Air India didn’t show empathy for her unwell father is unfounded, because the passenger herself talked about that she is booked to fly Air India with two different co-passengers, that doesn’t embody her father, whose medical paperwork she has submitted.
- The passenger had bought the ticket from a journey agent and had first reached out to the journey agent, and never to Air India.
- After the passenger raised the difficulty to Air India, the Air India group reached out to her and, as an exception, supplied options together with a free date change or a one-year interval to utilise the tickets for future journey. She declined the provide and requested for a full refund of her ticket, as an alternative.
The assertion concluded, “We urge the media to restrain itself from maligning the reputation of the airline without corroborating facts. Air India flies millions of passengers and such misleading news reports belie the airline’s resolve to customer centricity and empathy.”
In her X publish, Lisa had written, “Here we go again @airindia My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???” She later obtained a response from Air India’s official X account, after which she shared a screenshot of the medical emergency.
Also Read : Anupam Kher calls out Air India after his ex-student finds cockroach in meal served to younger baby: “She must have really gone through a huge trauma”
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