Zoho Unveils In-House Zia AI Model, Launches Multiple Pre-Built AI Agents for Enterprises

Zoho, the worldwide software-as-a-service (SaaS) large, has introduced a number of new synthetic intelligence (AI) merchandise. On Thursday, the corporate unveiled its first in-house massive language mannequin (LLM) Zia, an automated speech recognition (ASR) mannequin, greater than 25 pre-built AI brokers, Zia Agent Studio market, and a mannequin context protocol (MCP) server to let third-party brokers hook up with its library. These bulletins have been made on the sidelines of Zoholics India, the corporate’s annual consumer convention, held in Bengaluru.

Zoho Introduces Native AI Model and AI Agents

The SeeS large’s most notable new product is the Zia LLM, its first AI mannequin developed totally in-house on Nvidia’s AI-accelerated computing platform. The fashions are at the moment within the testing part, however Zoho claims these will likely be obtainable to its clients by the top of the yr.

Zia is being in-built three parameter sizes of 1.3 billion, 2.6 billion, and seven billion. These fashions have been skilled with Zoho’s product use circumstances in thoughts can carry out a variety of duties together with structured knowledge extraction, retrieval-augmented technology (RAG), code technology, and summarisation.

Zoho claims that these fashions scored competitively when in comparison with equally sized open-source fashions. Notably, Zoho plans to scale the fashions’ sizes and can start rising parameter sizes by the top of 2025.

ASR is one other space the corporate is constructing applied sciences for. It introduced two new ASR fashions for speech-to-text conversion that assist English and Hindi languages. Eventually, Zoho plans to broaden the supported languages and add different Indian and European languages. A reasoning language mannequin (RLM) can be within the firm’s pipeline.

Zoho AI brokers residence display
Photo Credit: Zoho

The firm highlighted that it has developed greater than 25 AI brokers that are already built-in with Zoho’s merchandise. One of the present brokers is Ask Zia, a conversational AI assistant that may analyse knowledge, create stories and dashboards, and help in constructing machine studying fashions. As a part of the most recent announcement, Ask Zia can be being improved to deal with Finance and Customer Support groups.

Zoho additionally says it has improved the Zia Agent Studio, a platform to create AI brokers, and made it totally prompt-based. This means any brokers constructed utilizing the platform is not going to require in depth coding. These brokers might be built-in with greater than 700 actions throughout the corporate’s merchandise. Interestingly, these brokers may also be summoned inside buyer conversations.

Among the brand new pre-built brokers is the Candidate Screener, a recruitment-focused agent that identifies and ranks appropriate candidates primarily based on position necessities, abilities, expertise, and different attributes. Another is Deal Analyser that may analyse offers and supply insights akin to win likelihood and subsequent greatest motion.

Focusing on India, Zoho has launched a number of AI brokers designed to deal with the verification of PAN card, Voter ID, Aadhaar, GSTIN, driving licence, LPG connection, and electrical energy invoice. These brokers might be accessed by way of the corporate’s agent market.

Finally, the SaaS large has additionally adopted Anthropic’s MCP and has created in-house MCP server that permits third-party AI brokers to entry into Zoho’s knowledge and actions from varied first-party apps throughout the consumer’s outlined permission buildings. Currently, the server has greater than 15 Zoho instruments obtainable in early entry, and extra instruments will likely be added within the coming months. Third-party instruments might be accessed by way of Zoho Flow.