PUNE: Air India has deployed 5 new contact centres, providing round the clock help to its clients worldwide, airline officers mentioned.
The airline has partnered with Concentrix, a California-headquartered buyer engagement agency, to handle premium providers from centres in Mumbai, Cairo, and Kuala Lumpur.
The airline has additionally signed up iEnergizer, to function contact centres in Noida and Bengaluru, specializing in home inquiries.Air India has lately launched a premium desk completely tailor-made for its premium Frequent Flyer members, in addition to enterprise and first-class visitors.
The devoted service affords personalised help, additional enhancing the general journey expertise for these esteemed segments of passengers. Investing in growing best-in-class know-how infrastructure, together with a brand new tech stack, the airline goals to streamline buyer assist operations and improve effectivity.
“Our clients are on the core of our operations. The enhancement and enlargement of the contact centres is a sworn statement to Air India’s dedication to offering complete assist to our clients and is a step in direction of constructing Air India right into a world-class international airline,” Rajesh Dogra, Chief Buyer Expertise Officer, Air India, mentioned throughout the launch of the Mumbai centre.
The airline has applied a complete back-office insourcing technique to handle emails, social media, and chat assist internally to successfully help our valued clients. A 24/7 grievance administration desk promptly addresses all buyer queries, escalations and supplies round the clock assist.
A high quality and coaching governance framework has additionally been established to make sure that the staff adhere to best-in-class requirements and improve their abilities. Not too long ago Air India launched its redesigned web site and airline trade’s first Generative AI chatbot- AI.g. The chatbot supplies seamless accessibility on the web site in addition to on WhatsApp opening a brand new visitor assist channel, serving to travellers to ask questions throughout 1300+ travel-related matters.
The airline has partnered with Concentrix, a California-headquartered buyer engagement agency, to handle premium providers from centres in Mumbai, Cairo, and Kuala Lumpur.
The airline has additionally signed up iEnergizer, to function contact centres in Noida and Bengaluru, specializing in home inquiries.Air India has lately launched a premium desk completely tailor-made for its premium Frequent Flyer members, in addition to enterprise and first-class visitors.
The devoted service affords personalised help, additional enhancing the general journey expertise for these esteemed segments of passengers. Investing in growing best-in-class know-how infrastructure, together with a brand new tech stack, the airline goals to streamline buyer assist operations and improve effectivity.
“Our clients are on the core of our operations. The enhancement and enlargement of the contact centres is a sworn statement to Air India’s dedication to offering complete assist to our clients and is a step in direction of constructing Air India right into a world-class international airline,” Rajesh Dogra, Chief Buyer Expertise Officer, Air India, mentioned throughout the launch of the Mumbai centre.
The airline has applied a complete back-office insourcing technique to handle emails, social media, and chat assist internally to successfully help our valued clients. A 24/7 grievance administration desk promptly addresses all buyer queries, escalations and supplies round the clock assist.
A high quality and coaching governance framework has additionally been established to make sure that the staff adhere to best-in-class requirements and improve their abilities. Not too long ago Air India launched its redesigned web site and airline trade’s first Generative AI chatbot- AI.g. The chatbot supplies seamless accessibility on the web site in addition to on WhatsApp opening a brand new visitor assist channel, serving to travellers to ask questions throughout 1300+ travel-related matters.
