Since AI previous fleet remains to be a number of years away from getting revamped, the Tatas have determined to retain the Vistara expertise for passengers for some until not less than cabins of slender physique AI planes improves.So until about mid 2025, passengers who booked Vistara flights will get the identical planes and crew. Vistara flight numbers, say UK 711) will likely be modified to AI2-711. The extensive physique fleet is about two years away from getting revamped.
“Lounge entry and particular/unique providers bought with Vistara reserving is probably not legitimate if the flight is operated by Air India (for journey Nov 12, 2024 onwards). Nevertheless, Vistara will course of the refund for these extra providers, wherever relevant,” the airline stated in an announcement.
Confirm Reserving Particulars:
Following the merger, all Vistara flights scheduled post-Nov 12 will likely be operated by Air India. “Thus, it’s essential to verify the reserving standing to know any modifications which will have occurred. Prospects can confirm their reserving on the Air India web site or by way of the cellular app by coming into their PNR quantity and final identify. This step will preserve them knowledgeable about their flight standing and any schedule or plane changes. On the day of journey, clients might want to check-in on the Air India counter on the respective airports,” Vistara stated in an announcement.
For bookings made by way of a journey agent, clients can contact the Air India Name Centre or handle their bookings by way of the Air India web site or cellular app.
PNR and E-ticket Adjustments: “
All PNRs will stay the identical publish the migration, nonetheless, the unique Vistara ticket will likely be changed with a brand new ticket issued by Air India which may have a unique e-ticket quantity. Prospects are suggested to keep up data of each, the previous in addition to new ticket particulars, to resolve any discrepancies throughout journey.”
Keep Knowledgeable About Flight Operations:
“Put up-merger, flight timings ought to stay constant. Nevertheless, if modifications happen, the Air India customer support workforce will notify clients by e mail and SMS. All efforts will likely be made by the devoted groups throughout each airways to make sure a seamless transition for all clients. Prospects are suggested to additionally verify the flight standing on the Air India web site.”
Overview Baggage Allowance, Purchases and Lounge entry
: “Prospects who had already bought extra baggage with their Vistara reserving will likely be transferred to the brand new Air India flight (for journey November 12, 2024 onwards, topic to regulatory approvals). Prospects are suggested to protect any receipts or documentation associated to extra baggage purchases, for a smoother airport expertise.”
Rescheduling and Cancellations: “
If clients must reschedule or cancel their flight, the method and charges will depend upon which airline is working the flight the respective insurance policies will likely be relevant. Prospects can contact the respective buyer care groups for help.”
