Ola and its founder CEO Bhavish Aggarwal are once more beneath hearth from comic Kunal Kamra, who has now criticised the corporate’s dealing with of buyer complaints and its not too long ago introduced refund plans. The newest criticism follows a public alternate on social media platform X (beforehand Twitter) earlier this month the place Kamra and Aggarwal clashed over Ola Electrical‘s after-sales service and product high quality.
Kamra’s newest jab comes after Ola’s shares plunged following a present trigger discover from the Central Shopper Safety Authority (CCPA) for alleged deceptive commercial and unfair commerce practices. The corporate has since introduced plans to deal with buyer complaints and provide refunds, a transfer that Kamra appears to seek out insufficient.
Check out the put up right here
Within the put up, Kamra wrote: “Ola Electrical hasn’t disclosed any plan to problem refunds or put an finish date to present buyer complaints. We don’t even know. If there’s a plan…All I can do is Let
@bhash know that he has to place out a public plan which doesn’t embrace using me.”
Ongoing on-line spat between Ola’s Bhavish Aggarwal and comic Kunal Kamra
The continuing feud between the comic and the Ola CEO started when Kamra highlighted points with Ola Electrical scooters on social media earlier this month. This prompted a defensive response from Aggarwal. This newest alternate additional fuels the controversy surrounding Ola Electrical’s customer support and reliability.
A earlier put up by Aggarwal showcasing Ola’s gigafactory sparked a heated alternate with Kamra on social media. Kamra responded to Aggarwal’s put up with a picture of quite a few Ola Electrical scooters seemingly awaiting service, implying a backlog within the firm’s service community.
Aggarwal fired again, accusing Kamra of being a “failed stand-up comedian” and suggesting his put up was a “paid one.” He defended Ola Electrical’s service community, stating it was quickly increasing and would deal with any backlogs “quickly.”
This public spat highlights the continued considerations surrounding Ola Electrical’s after-sales service and high quality, with Kamra’s put up bringing these points to the forefront. Aggarwal’s response, relatively than addressing the considerations, additional fueled the controversy with its dismissive tone.
